Shipping & Returns


  1. SoothingPetals™ Ice & Heat Pack and RoseRelief™ Postpartum Underwear:
    • For everyone's health and safety, we cannot accept returns or exchanges on SoothingPetals™ Ice & Heat Packs and/or RoseRelief™ Postpartum Underwear.
  1. Other Items:
    • All other items can be returned within 30 days of purchase.
  1. Conditions for Return:
    • Items must be unused and in new condition.
    • Original packaging must be intact.
  1. How to Initiate a Return:
    • To initiate a return, please contact our customer support team at within 30 days of receiving your order.
  1. Return Shipping:
    • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
  1. Refund Process:
    • Refunds will be processed within 7 - 10 business days after receiving and inspecting the returned items.
  1. Exchanges:
    • We do not currently offer direct exchanges. If you need a different item, please initiate a return and place a new order.
  1. Damaged or Defective Items:
    • If you receive a damaged or defective item, please contact us immediately for assistance.
  1. Cancellation Policy:
    • Orders can be canceled within 24 hours of purchase. Contact our customer support team promptly to cancel an order.
  1. Insufficient Address:
    • Please ensure your shipping address is accurate and complete. We are not responsible for items shipped to incorrect addresses provided by the customer.
    • If your order is returned due to an insufficient address, you will be responsible for paying the reshipping fee. A refund will NOT be granted.

    • We are not responsible for lost, stolen, and/or damaged packages. Contact your mail carrier/local post office.
    • For protection, consider adding Route Shipping Insurance during checkout.

  3. Disclaimer
    • We reserve the right to refuse returns that do not meet the above criteria.

By making a purchase with Rose Maternity Co., you acknowledge and agree to our return policy. Please review this policy periodically for any updates.